Refund Policy

Refunds

Because each Masa Mail delivery is carefully prepared in small monthly batches, we generally do not offer refunds for mailers that have already entered production or shipped.

If something goes wrong with your order—such as damage during transit, receiving the wrong item, or a delivery that does not arrive—please contact us so we can review the situation and help find an appropriate solution.

Refunds, replacements, or store credit may be offered at our discretion, depending on the circumstances and subject to applicable law.

Questions

For help with your order or subscription, contact us at hello@masamail.com.

We typically respond within one business day, excluding weekends and holidays. Please include the name and email address used at checkout, along with your order number when available.