Shipping Policy

Everything you need to know about how, when, and where your Masa Mail delivery arrives.

How We Ship

All Masa Mail deliveries are sent through the United States Postal Service (USPS). International orders are transferred to local postal partners in the destination country when applicable.

Each Masa Mail package is prepared by hand in small monthly batches. Every recipe, story, and paper piece is carefully printed, assembled, packed, and sealed before beginning its journey to you.

When Your Masa Mail Is Sent

Masa Mail operates on a monthly mailing cycle. Each month’s delivery is researched, designed, prepared, and mailed together as part of a scheduled batch.

Orders placed after the monthly cutoff date may be included in the following month’s mailing cycle. Any applicable cutoff or estimated mailing date will be shown on the product page or at checkout.

Because every delivery is prepared by hand, we appreciate your patience while each monthly package is completed with care.

Shipping Costs

Shipping costs are shown at checkout and may vary depending on your location, subscription plan, and postal requirements.

Any shipping price displayed at checkout will apply to that order or recurring subscription renewal unless otherwise stated.

Delivery Timeframes

Once your Masa Mail package has been handed over to USPS, delivery is managed by USPS and, for international orders, the destination country’s postal service.

Delivery times vary depending on location, postal conditions, customs processing, weather, and seasonal mail volume. Any delivery estimates provided are approximate and are not guaranteed.

International deliveries may take longer and may experience delays while passing through customs or local postal networks.

Tracking

Masa Mail is generally sent as letter mail and may not include tracking unless tracking is specifically offered or purchased at checkout.

Because untracked mail does not receive regular transit scans, we may be unable to provide location updates after it has been handed over to the postal service.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully, including apartment or unit numbers. Masa Mail is not responsible for deliveries that are delayed, lost, or returned because of an incorrect or incomplete address provided by the customer.

Address changes must be submitted before the upcoming monthly delivery enters processing.

International Orders

International customers are responsible for any customs charges, import taxes, duties, or local postal fees required by their country.

Masa Mail is not responsible for delays caused by customs processing or local postal services.

Questions

For questions about shipping or your order, contact us at hello@masamail.com.

Please include your name, order number, and the email address used at checkout so we can assist you more efficiently.